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Shipment

When can I expect my order?

Orders placed during business days before 4 p.m. will be shipped the same day (unless otherwise stated) via PostNL. Normally the shipment is offered by the delivery person the next business day.

When the order has been processed, you will receive a shipping confirmation with Track&Trace so you can track the shipment.

When do I pay shipping costs?

For orders up to an order value of € 200, we charge € 4.00 shipping costs for shipments within the Netherlands and Belgium.

Missed delivery

If no one is at the address when delivery is attempted, the package will be delivered at a Post-NL location. The address of the PostNL Location to where your shipment is, or where it has been delivered, can be found in the PostNL-app. If you don't have the app, the postman will leave a non-home card with which you can find the necessary information

A valid ID is required to collect the package at the PostNL location. If the shipment has not been collected within a week, the package will be returned to sender

Can I pick up the order?

During the ordering process you can choose to collect the shipment at our location in Hengelo. You will receive a message as soon as the order is ready.

Order pick up adress::

Clean Air Optima International B.V.
David Ricardostraat 9-7
7559 SH Hengelo (ov)
The Netherlands

Opening hours:
Monday till friday from 08:30h to 17:00h.

Do you ship abroad?

In many cases sending the order abroad is possible. For shipments abroad use DHL. Below you will find more information about the delivery time and shipping costs for shipments abroad:

Germany:Delivery time 1-2 business days. Shipping costs € 4 for an order value up to € 200,-.
France:Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200,-.
Austria:Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200.-.
Luxembourg:Delivery time 1-2 business days Shipping costs € 4 for an order value up to € 200.-.
Switserland:Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200,-.
Liechtenstein:Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200.-.
DHL Zone 1:Delivery time 2-4 business days. Shipping costs € 12,- for a package up to 5 kg or € 15,- for a package heavier than 5 kg
DHL Zone 2:Delivery time 2-4 business days. Shipping costs € 13,- for a package up to 5 kg or € 16,- for a package heavier than 5 kg.
DHL Zone 3:Delivery time 2-6 businessg days. Shipping costs € 20,- for a package up to 5 kg or € 26,- for a package heavier than 5 kg.

DHL Zone 1: Andorra - Denmark - Hungary - Italy - Monaco - Poland - San Marino - Slovakia - Slovenia - Spain - Czech Republic - Vatican City - Sweden
DHL Zone 2: Bulgaria - Cyprus - Estonia - Finland - Greece - Ireland - Croatia - Latvia - Lithuania - Malta - Portugal - Romania
DHL Zone 3: Albania - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine - Belarus

All the above amounts include VAT.

The shipment is incomplete or damaged

Despite the fact that the products are packed with care, it is possible that the shipment is received incomplete and/or damaged. To solve this as quickly as possible, our customer service would like to receive more information.

We request that you take clear pictures of:
• The box
• Content
• The damage

You can send the photos to: [email protected].
Please state the customer number and accompanying text.

A guarantee for healthy indoor air quality

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