The following payment methods are available in our webshop:
iDEAL:
With iDEAL you can pay online in a trusted, safe and easy way. Pay via the mobile banking app or the internet banking environment of your own bank.
Bank transfer:
The order-amount can be transferred to the IBAN account number NL 88 RABO 0111 5968 74 of Clean Air Optima Int. BV in Hengelo.
State the order number and your customer number. You will receive all necessary information in the order confirmation
Creditcard:
Payment can be made with the following credit cards: Visa, MasterCard, Maestro. The credit card details can be entered safely via a secure SSL procedure.
PayPal:
Pay quickly and easily via your PayPal account which is linked to your bank account or credit card.
SEPA credit transfer
SEPA (Single Euro Payments Area) is a cooperation between the European Union and European banks and makes payment transactions in Europe easier. A SEPA transfer allows you to make a payment via bank transfer.
Pins:
When you pick up your order, the total amount can be paid by pin payment.
When can I expect my order?
Payment processing time varies by payment method. When you choose an online payment such as IDEAL, credit card, PayPal or Bancontact, we receive the payment directly in our system and the order is processed and shipped as quickly as possible.
A bank transfer can take 1-2 business days.
Invoices and VAT
The invoice is the proof of purchase that you will receive once the order has been processed. The invoices are also stored in your Clean Air Optima account.
If you do not have an account, the invoice can be sent digitally by our customer service.
It is not possible to adjust the invoice afterwards.
If you order for business, a VAT number can be entered during the ordering process. The VAT number is stated on the invoice.
With a business intra-community supply with a valid VAT number, you will receive an invoice without VAT.
Payment failed or declined
If the payment has failed, we advise you to check whether the amount has been debited from the account. If this is not the case, the order can be placed again.
Please contact our customer service if the amount has been debited but you have not received an order confirmation.
Can't place the order? Our customer service will be happy to assist you.
What payment methods do you accept for pickup orders?
Payment can be made by pin at our showroom. If you have already placed the order via the webshop, you can use all online payment methods.
Coupons and discount codes
There may be temporary promotions with a discount code. You can redeem this during the checkout process.
Discount codes are only distributed via the newsletter, webshop or via our customer service. Discount codes obtained in another way (eg other webshop) are not valid.
